Community ManagerJob Description
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Job Description Sample
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Job Title: Community Manager
Location: [City, State/Remote/Hybrid]
Type: Full-time
About the Role:
We're seeking a Community Manager to build and engage our online community. You'll create content, respond to members, and develop strategies that strengthen brand loyalty and drive meaningful conversations.
Key Responsibilities:
- Build and maintain relationships with community members daily
- Develop and implement community engagement strategies
- Monitor and respond to comments, messages, and mentions
- Create engaging content for community platforms
- Analyze community metrics and report insights
- Moderate discussions and enforce community guidelines
- Collaborate with marketing and customer support teams
- Host online events and facilitate community discussions
Perks:
- Flexible remote work options
- Professional development budget
- Health and wellness benefits
- Creative work environment
Community Manager Responsibilities
Hiring a community manager? Here's what you can expect them to handle:
- Build and maintain relationships with community members across platforms
- Develop and execute community engagement strategies and campaigns
- Monitor social media channels and respond to inquiries promptly
- Create compelling content that drives community interaction
- Analyze community metrics and provide actionable insights
- Facilitate partnerships and collaborations with community leaders
- Act as community advocate within the organization
- Host virtual events, discussions, and community activities
Qualifications to Be a Community Manager
Here's what a solid candidate typically brings to the table:
Bachelor's degree in Marketing, Communications, or related field2-4 years of community management or social media experienceProven track record of building engaged online communitiesStrong understanding of social media platforms and trendsExperience with community management tools and analytics platformsCommunity Manager Prerequisites
Before you even think of hiring, make sure your candidates have:
Excellent written and verbal communication skillsAbility to work independently and manage multiple prioritiesExperience handling customer feedback and conflict resolutionKnowledge of content creation and digital marketing principlesPassion for building relationships and fostering engagementCommunity Manager Hard Skills
The “must-haves” on every recruiter's checklist:
Social Media Platforms: Instagram, TikTok, LinkedIn, Facebook, XCommunity Management Tools: Statusbrew, Bevy, Mighty NetworksAnalytics Platforms: Google Analytics, Sprout Social, Brand24Content Management: WordPress, Sendible, HootsuiteDesign Tools: Canva, Adobe Creative SuiteProject Management: Asana, Trello, Monday.comCommunication Tools: Slack, Discord, Microsoft TeamsData Analysis: Excel, Google Sheets, reporting dashboardsCommunity Manager Soft Skills
Tech skills get them in the door—soft skills help them stick around.
Exceptional written and verbal communication abilitiesStrong empathy and emotional intelligenceActive listening and conflict resolutionCreative problem-solving and strategic thinkingOrganizational and time management skillsAdaptability to changing community needsLeadership and team collaborationProfessional demeanor under pressureCommunity Manager Salary by Experience Level
Entry Level (0-2 Years)
$45k – $60k
Common Titles
Junior Community Manager, Associate Community Manager
Mid Level (2-5 Years)
$55k – $80k
Common Titles
Community Manager, Community Manager II
Senior Level (5+ Years)
$75k – $110k
Common Titles
Senior Community Manager, Lead Community Manager
Frequently Asked QuestionsAbout Community Manager Hiring
Community Managers focus on building relationships and fostering two-way conversations with members, while Social Media Managers primarily create and schedule content for brand awareness. Community Managers prioritize engagement depth; Social Media Managers prioritize content reach and distribution.
Yes, if they have strong customer service or communications background. Look for candidates with proven relationship-building skills, empathy, and adaptability. You can train platform-specific knowledge, but interpersonal skills are harder to teach.
Prioritize soft skills like communication, empathy, and problem-solving. Technical tools can be learned quickly, but the ability to authentically connect with people and handle conflicts diplomatically is essential and harder to develop.
Present real community scenarios like handling negative feedback or declining engagement. Ask them to critique your current community presence and propose improvements. Review their personal social media to assess authentic engagement style.
Watch for poor written communication, inability to handle criticism professionally, or lack of genuine curiosity about your community. Candidates who focus only on metrics without mentioning relationship-building may struggle with authentic engagement.
Tools and Programs Community Manager Use
Here's what their digital toolbox might look like:
Social Media Management
Statusbrew•Sendible
Community Platforms
Bevy•Mighty Networks
Analytics
Google Analytics•Sprout Social
Design
Canva•Adobe Creative Suite
Project Management
Asana•Trello
Communication
Slack•Discord
Scheduling
Buffer•Hootsuite
Monitoring
Brand24•Mention
Job Description Examples
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.NET Architect.NET DeveloperAI/ML EngineerAI/ML InternAndroid ArchitectAndroid DeveloperAndroid Developer InternAngular DeveloperAngular Developer InternApp ArchitectApp Developer
App Developer InternApp Development ManagerAzure ArchitectAzure EngineerAzure Engineer InternBackend ArchitectBackend EngineerBackend Engineer InternBrand ManagerBusiness Analyst InternCloud Architect
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