Computer TechnicianJob Description
Everything recruiters need to write, post, and fill a computer technician role—fast.
Job Description Sample
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Job Title: Computer Technician
Location: Hybrid/On-site
Type: Full-time
About the Role:
We are seeking a skilled Computer Technician to join our IT support team to maintain and optimize our organization's computer systems and network infrastructure. The ideal candidate will have strong technical troubleshooting abilities combined with excellent customer service skills. This role requires both hands-on technical work and the ability to clearly communicate solutions to end users.
Key Responsibilities:
- Install, configure and maintain computer hardware, software, and peripheral equipment
- Diagnose and resolve technical issues for end users in a timely manner
- Perform regular system maintenance and security updates
- Set up new user workstations and configure network access
- Maintain detailed documentation of technical support activities
- Monitor system performance and implement improvements
- Provide technical training and guidance to users
- Collaborate with IT team members on larger infrastructure projects
Perks:
- Comprehensive health, dental, and vision insurance
- Professional development and certification reimbursement
- Flexible work schedule
- 401(k) matching
Computer Technician Responsibilities
Hiring a computer technician? Here's what you can expect them to handle:
- Perform hardware and software installations, upgrades, and maintenance
- Troubleshoot and resolve computer and network issues
- Configure and maintain network security systems
- Provide technical support via phone, email, and in-person
- Document all support activities and maintain knowledge base
- Conduct regular system backups and recovery procedures
- Monitor system performance and implement optimizations
- Manage user accounts and access permissions
Qualifications to Be a Computer Technician
Here's what a solid candidate typically brings to the table:
Associate's degree in Computer Science or related field2+ years of experience in technical support or similar roleCompTIA A+ certification requiredNetwork+ or similar networking certificationStrong knowledge of Windows and Mac operating systemsComputer Technician Prerequisites
Before you even think of hiring, make sure your candidates have:
Experience with Active Directory administrationProven track record of excellent customer serviceValid driver's license and reliable transportationAbility to lift and move equipment up to 50 poundsAvailability for occasional after-hours supportComputer Technician Hard Skills
The “must-haves” on every recruiter's checklist:
Operating Systems: Windows 10/11, macOS, LinuxNetworking: TCP/IP, DNS, DHCP, VPN configurationsSecurity: Antivirus software, firewalls, security protocolsHardware: PC components, printers, mobile devicesSoftware: Microsoft Office Suite, remote desktop toolsVirtualization: VMware, VirtualBoxBackup Systems: Cloud backup, disaster recoveryTroubleshooting: Hardware diagnostics, system repairComputer Technician Soft Skills
Tech skills get them in the door—soft skills help them stick around.
Clear communication with technical and non-technical usersProblem-solving and analytical thinkingPatient and professional demeanorTime management and prioritizationTeam collaboration and cooperationAttention to detailAdaptability to changing technologiesCustomer service orientationComputer Technician Salary by Experience Level
Entry Level (0-2 Years)
$45k – $55k
Common Titles
Junior Computer Technician, Associate Computer Technician
Mid Level (2-5 Years)
$55k – $75k
Common Titles
Computer Technician, Computer Technician II
Senior Level (5+ Years)
$75k – $95k
Common Titles
Senior Computer Technician, Lead Computer Technician
Frequently Asked QuestionsAbout Computer Technician Hiring
Computer Technicians focus primarily on endpoint devices and user support, while Network Administrators manage the overall network infrastructure and servers. The technician role is more hands-on with individual users and their devices.
Present real-world scenarios and ask candidates to walk through their problem-solving process step by step. Focus on their methodology rather than specific solutions.
While certifications demonstrate baseline knowledge, prioritize candidates with proven hands-on experience. Look for those who can demonstrate practical problem-solving abilities and have a track record of successful technical support.
Watch for candidates who can't explain technical concepts in simple terms, show resistance to documentation, or display poor communication skills during the interview process.
The general industry standard is one technician per 50-75 end users for optimal support coverage. However, this ratio may vary based on your organization's technical complexity and support needs.
Tools and Programs Computer Technician Use
Here's what their digital toolbox might look like:
Remote Support
TeamViewer•Remote Desktop
Network Tools
Wireshark•PuTTY
Monitoring
PRTG•Nagios
Ticketing Systems
ServiceNow•JIRA
Security Tools
Malwarebytes•Norton
Backup Solutions
Veeam•Acronis
Documentation
Confluence•SharePoint
Asset Management
SCCM•Lansweeper
Job Description Examples
.NET Architect.NET DeveloperAI/ML EngineerAndroid DeveloperAngular DeveloperApp DeveloperAzure ArchitectAzure EngineerBackend ArchitectBackend EngineerBackend Engineer InternBusiness Analyst InternCloud ArchitectCloud EngineerComputer EngineerComputer TechnicianCyber Security AnalystCyber Security ArchitectCyber Security InternCyber Security ManagerData ArchitectData EngineerData Engineering InternData Engineering ManagerDatabase AdministratorDatabase ArchitectDesktop Support ManagerDesktop Support TechnicianDevOps EngineerDevOps Engineer InternDevOps ManagerDirector Of Cyber SecurityDirector Of ITDirector Of Software EngineeringFrontend ArchitectFrontend Engineer InternFull Stack ArchitectFull Stack EngineerFull Stack Engineer InternGame DeveloperIntegration AnalystIntegration ArchitectIT InternIT Manager
.NET Architect.NET DeveloperAI/ML EngineerAndroid DeveloperAngular DeveloperApp DeveloperAzure ArchitectAzure EngineerBackend ArchitectBackend EngineerBackend Engineer Intern
Business Analyst InternCloud ArchitectCloud EngineerComputer EngineerComputer TechnicianCyber Security AnalystCyber Security ArchitectCyber Security InternCyber Security ManagerData ArchitectData Engineer
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