Desktop Support InternJob Description
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Job Description Sample
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Job Title: Desktop Support Intern
Location: Hybrid (2-3 days onsite required)
Type: Full-time
About the Role:
We are seeking a motivated Desktop Support Intern to join our IT team and assist with day-to-day technical support operations. The ideal candidate will help maintain hardware and software across our organization while learning from experienced IT professionals. This role offers hands-on experience in enterprise IT support, system administration, and user assistance.
Key Responsibilities:
- Provide first-level technical support for hardware and software issues
- Assist with computer setup, configuration, and deployment
- Help maintain system documentation and user guides
- Support basic network connectivity troubleshooting
- Assist with software installations and updates
- Handle password resets and basic account management
- Document technical issues and solutions in ticketing system
- Participate in IT team projects and initiatives
Perks:
- Competitive hourly rate ($16-21/hour based on experience)
- Flexible scheduling around academic commitments
- Mentorship from senior IT professionals
- Potential for full-time conversion
Desktop Support Intern Responsibilities
Hiring a desktop support intern? Here's what you can expect them to handle:
- Respond to and resolve user technical support requests via phone, email, and ticketing system
- Perform basic hardware diagnostics and troubleshooting on desktop computers and laptops
- Assist with software deployment and updates across the organization
- Document technical solutions and maintain knowledge base articles
- Support basic Active Directory tasks and user account management
- Help with inventory management of IT assets and equipment
- Participate in workstation setup and configuration projects
- Assist with basic network connectivity troubleshooting
Qualifications to Be a Desktop Support Intern
Here's what a solid candidate typically brings to the table:
Currently enrolled in Information Technology, Computer Science, or related fieldBasic understanding of Windows operating systems (Windows 10/11)Familiarity with Microsoft Office suite applicationsStrong problem-solving and analytical skillsExcellent written and verbal communication abilitiesDesktop Support Intern Prerequisites
Before you even think of hiring, make sure your candidates have:
Must be available at least 20 hours per weekValid work authorization in the United StatesAbility to lift and move equipment up to 30 poundsBackground check clearance requiredMust sign confidentiality agreementDesktop Support Intern Hard Skills
The “must-haves” on every recruiter's checklist:
Operating Systems: Windows 10/11, basic macOSHardware: Desktop/laptop troubleshooting, peripheralsSoftware: Microsoft Office suite, ticketing systemsNetworking: Basic TCP/IP, Wi-Fi troubleshootingSecurity: Password management, basic security practicesRemote Support: Remote desktop tools, screen sharingDocumentation: Knowledge base, technical writingAsset Management: Inventory tracking, system auditingDesktop Support Intern Soft Skills
Tech skills get them in the door—soft skills help them stick around.
Customer Service: Professional user interactionCommunication: Clear technical explanationProblem-Solving: Logical troubleshooting approachTime Management: Task prioritizationTeamwork: Collaboration with IT staffLearning Agility: Quick adaptation to new technologiesAttention to Detail: Accurate documentationProfessional Attitude: Workplace etiquetteDesktop Support Intern Compensation Package
Intern
$33.3k – $43.7k/month
Description
Additional housing support
Entry Level
$37.4k – $48.9k/month
Description
Additional housing support
Experienced Intern
$43.7k – $52.0k/month
Description
Additional housing support
Frequently Asked QuestionsAbout Desktop Support Intern Hiring
Desktop Support Interns typically handle more hands-on hardware issues and in-person support, while Help Desk Interns focus primarily on remote assistance and phone support. Desktop Support requires more physical presence and hardware knowledge.
Present candidates with common technical scenarios and ask them to walk through their problem-solving process. Focus on their methodology rather than specific solutions.
For internship roles, prioritize customer service skills and learning ability. Technical skills can be taught, but strong communication and interpersonal abilities are essential for success.
Watch for candidates who can't explain basic troubleshooting concepts, show resistance to documentation tasks, or display poor communication skills during the interview process.
Start with 1-2 interns per 250 employees, depending on support volume and complexity. Consider factors like geographic distribution and technical environment.
Tools and Programs Desktop Support Intern Use
Here's what their digital toolbox might look like:
Ticketing Systems
ServiceNow•JIRA
Remote Support
TeamViewer•Remote Desktop
Productivity
Microsoft Office•Google Workspace
Asset Management
SCCM•Asset Tiger
Documentation
Confluence•SharePoint
Security Tools
Active Directory•Password managers
Monitoring
Network monitors•System utilities
Communication
Teams•Slack
Job Description Examples
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