Vettio Logo

Desktop Support ManagerJob Description

Everything recruiters need to write, post, and fill a desktop support manager role—fast.

Job Description Sample

Need a clear, ready-to-use job description? Copy, paste, and hire faster.

Job Title: Desktop Support Manager

Location: Hybrid/On-site

Type: Full-time

About the Role:

We are seeking an experienced Desktop Support Manager to lead our technical support team and drive operational excellence across our IT infrastructure. This role combines hands-on technical leadership with strategic planning to ensure optimal system performance and user satisfaction. The ideal candidate will bring both technical expertise and strong people management skills to build and mentor a high-performing support team.

Key Responsibilities:

  • Lead and mentor a team of desktop support technicians
  • Develop and implement IT support policies and procedures
  • Manage incident response and problem resolution processes
  • Oversee hardware/software deployment and maintenance
  • Monitor and optimize system performance metrics
  • Coordinate with vendors and maintain service agreements
  • Create and maintain documentation for support processes
  • Ensure compliance with IT security policies and standards
  • Budget management for support operations
  • Regular reporting on support metrics and KPIs

Perks:

  • Competitive healthcare benefits
  • Professional development opportunities
  • Performance bonuses
  • Flexible work arrangements
  • Company-sponsored certifications

Desktop Support Manager Responsibilities

Hiring a desktop support manager? Here's what you can expect them to handle:

  • Manage and develop desktop support team members
  • Establish service level agreements and performance metrics
  • Oversee implementation of new technologies and systems
  • Create and maintain IT support documentation
  • Coordinate with vendors for hardware/software solutions
  • Monitor and optimize system performance
  • Develop IT support policies and procedures
  • Manage support ticket escalation process
Desktop Support Manager Job Description

Qualifications to Be a Desktop Support Manager

Here's what a solid candidate typically brings to the table:

CheckmarkBachelor's degree in Computer Science or related field
Checkmark5+ years of desktop support experience
Checkmark3+ years of team management experience
CheckmarkITIL certification
CheckmarkMicrosoft certifications (MCSE preferred)

Desktop Support Manager Prerequisites

Before you even think of hiring, make sure your candidates have:

CheckmarkProven experience with Windows/Mac environments
CheckmarkStrong knowledge of networking protocols
CheckmarkExperience with remote support tools
CheckmarkBudget management experience
CheckmarkInformation security knowledge

Desktop Support Manager Hard Skills

The “must-haves” on every recruiter's checklist:

CheckOperating Systems: Windows Server, MacOS
CheckNetwork Infrastructure: TCP/IP, DNS, DHCP
CheckSecurity Tools: Active Directory, Group Policy
CheckRemote Support: TeamViewer, Remote Desktop
CheckVirtualization: VMware, Hyper-V
CheckCloud Services: Microsoft 365, Google Workspace
CheckMonitoring Tools: SCCM, ServiceNow
CheckBackup Solutions: Veeam, Acronis

Desktop Support Manager Soft Skills

Tech skills get them in the door—soft skills help them stick around.

CheckLeadership and team management
CheckStrategic planning and execution
CheckProblem-solving and critical thinking
CheckCommunication and interpersonal skills
CheckConflict resolution
CheckTime management
CheckChange management
CheckCustomer service orientation

Related Sections

Job Description SampleResponsibilitiesQualificationsSkills RequiredDesktop Support Manager SalaryFAQ

Frequently Asked QuestionsAbout Desktop Support Manager Hiring

Desktop Support Managers focus specifically on end-user computing support and team leadership, while IT Operations Managers oversee broader infrastructure and systems operations.

Use scenario-based interviews focusing on past team management experiences and ask for specific metrics on team performance improvements and project outcomes.

While both are important, prioritize management experience and proven leadership skills as technical knowledge can be supplemented by team members.

Watch for candidates who focus solely on technical skills without demonstrating people management experience, or those who can't provide specific examples of process improvements.

The ideal ratio is typically one manager for every 6-8 support technicians, depending on organization size and complexity of support requirements.

Tools and Programs Desktop Support Manager Use

Here's what their digital toolbox might look like:

Service Desk

ServiceNow•Jira

Remote Support

TeamViewer•LogMeIn

Asset Management

SCCM•Lansweeper

Network Monitoring

SolarWinds•Nagios

Security Tools

Symantec•McAfee

Collaboration

Microsoft Teams•Slack

Documentation

Confluence•SharePoint

Automation

PowerShell•Python

Job Description Examples

Search
.NET Architect.NET DeveloperAI/ML EngineerAndroid DeveloperAngular DeveloperApp DeveloperAzure ArchitectAzure EngineerBackend ArchitectBackend EngineerBackend Engineer InternBusiness Analyst InternCloud ArchitectCloud EngineerComputer EngineerComputer TechnicianCyber Security AnalystCyber Security ArchitectCyber Security InternCyber Security ManagerData ArchitectData EngineerData Engineering InternData Engineering ManagerDatabase AdministratorDatabase ArchitectDesktop Support ManagerDesktop Support TechnicianDevOps EngineerDevOps Engineer InternDevOps ManagerDirector Of Cyber SecurityDirector Of ITDirector Of Software EngineeringFrontend ArchitectFrontend Engineer InternFull Stack ArchitectFull Stack EngineerFull Stack Engineer InternGame DeveloperIntegration AnalystIntegration ArchitectIT InternIT Manager
1of3
Showing 1-44 of 127 titles

Related Articles

Words to Avoid in Job Descriptions and Why to Avoid Them

Words to Avoid in Job Descriptions and Why to Avoid Them

Learn how to write inclusive, effective job postings that attract diverse talent

See More Articles