Junior Customer Service AdministratorJob Description
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Job Title: Junior Customer Service Administrator
Location: Nottingham, UK / Remote / Hybrid
Type: Full-time
About the Role:
We're seeking a Junior Customer Service Administrator to join our dynamic team. You'll manage customer inquiries, process orders, and maintain service excellence while working within strict SLAs.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Process orders and resolve service issues efficiently
- Maintain accurate customer records in CRM systems
- Coordinate with internal teams for issue resolution
- Source products and manage stock availability queries
- Generate customer quotes and follow up on requests
- Handle cancellation requests and credit acknowledgments
- Provide product information and technical support
Perks:
- Comprehensive training program
- Flexible hybrid working options
- Career development opportunities
- Health and wellness benefits
Junior Customer Service Administrator Responsibilities
Hiring a junior customer service administrator? Here's what you can expect them to handle:
- Manage end-to-end customer service experience within SLAs
- Process customer orders and track through ticketing systems
- Resolve operational issues through to full completion
- Build strong relationships with customers and stakeholders
- Update and maintain customer master data in systems
- Generate reports using SAP and internal platforms
- Handle courier coordination and post management
- Provide phone-based training on customer tools
Qualifications to Be a Junior Customer Service Administrator
Here's what a solid candidate typically brings to the table:
High school diploma or equivalent required1-2 years customer service or administrative experienceStrong order processing and data entry skillsProficiency in Microsoft Excel and Office SuiteExperience with CRM and ticketing systemsJunior Customer Service Administrator Prerequisites
Before you even think of hiring, make sure your candidates have:
Excellent written and verbal communication abilitiesAbility to work within strict SLAs and KPIsStrong organizational and multitasking capabilitiesProblem-solving mindset with solution-focused approachProfessional demeanor in all customer interactionsJunior Customer Service Administrator Hard Skills
The “must-haves” on every recruiter's checklist:
CRM Systems: Salesforce, SAP Customer ManagementTicketing Platforms: Zendesk, ServiceNowMicrosoft Office: Excel, Word, OutlookOrder Processing: SAP Sales Order ProcessingReporting Tools: SAP BW, Excel AnalyticsCommunication Tools: Microsoft Teams, SlackDatabase Management: Customer master data systemsDocumentation: Knowledge base management systemsJunior Customer Service Administrator Soft Skills
Tech skills get them in the door—soft skills help them stick around.
Active listening and empathyClear verbal and written communicationPatience under pressureConflict resolution abilitiesTime management and prioritizationAdaptability to changing situationsTeam collaboration mindsetProfessional customer interaction styleJunior Customer Service Administrator Salary by Experience Level
Entry Level (0-2 Years)
$30k – $42k
Common Titles
Junior Junior Customer Service Administrator, Associate Junior Customer Service Administrator
Mid Level (2-5 Years)
$42k – $55k
Common Titles
Junior Customer Service Administrator, Junior Customer Service Administrator II
Senior Level (5+ Years)
$55k – $70k
Common Titles
Senior Junior Customer Service Administrator, Lead Junior Customer Service Administrator
Frequently Asked QuestionsAbout Junior Customer Service Administrator Hiring
A Junior Customer Service Administrator handles both customer interaction and administrative tasks like order processing, data management, and reporting. Customer Service Representatives focus primarily on direct customer communication without extensive administrative duties.
Yes, if they have strong administrative skills and customer service aptitude. CRM systems can be taught through training, but prioritize candidates with Excel proficiency and quick learning abilities.
Prioritize soft skills like empathy, communication, and problem-solving. Technical skills with specific tools can be trained, but interpersonal abilities are harder to develop and critical for customer satisfaction.
Use role-play scenarios simulating difficult customer interactions, provide sample data entry tasks, and assess their ability to navigate multiple systems simultaneously under time pressure.
Watch for poor communication skills, inability to handle criticism, lack of patience in responses, resistance to following processes, or inability to demonstrate basic organizational skills during the interview.
Tools and Programs Junior Customer Service Administrator Use
Here's what their digital toolbox might look like:
CRM Software
Salesforce•HubSpot
Ticketing Systems
Zendesk•Freshdesk
Communication
Microsoft Teams•Zoom
Spreadsheets
Excel•Google Sheets
Email Platforms
Outlook•Gmail
Order Management
SAP•Oracle
Documentation
Confluence•SharePoint
Reporting
Power BI•Tableau
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