Junior Desktop Support TechnicianJob Description
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Job Description Sample
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Job Title: Junior Desktop Support Technician
Location: On-site/Hybrid
Type: Full-time
About the Role:
We are seeking a detail-oriented Junior Desktop Support Technician to join our IT team and provide essential technical support to our employees. The ideal candidate will have a strong foundation in computer systems, excellent problem-solving abilities, and exceptional customer service skills. This role offers an excellent opportunity to gain hands-on experience while working alongside experienced IT professionals.
Key Responsibilities:
- Respond to and resolve user technical support requests via phone, email, and ticketing system
- Perform basic hardware and software installations, updates, and maintenance
- Troubleshoot common desktop, laptop, and peripheral device issues
- Assist with user account management and access control
- Document all support activities and maintain accurate records
- Configure and deploy new workstations and equipment
- Provide basic network connectivity support
- Support standard office applications and productivity tools
Perks:
- Comprehensive health, dental, and vision insurance
- Paid technical certification training
- Professional development opportunities
- Flexible scheduling options
Junior Desktop Support Technician Responsibilities
Hiring a junior desktop support technician? Here's what you can expect them to handle:
- Provide first-level technical support for hardware and software issues
- Manage and maintain the IT service desk ticketing system
- Install, configure, and update computer systems and peripherals
- Assist with basic network connectivity troubleshooting
- Perform regular maintenance and updates on workplace technology
- Support standard office applications and productivity tools
- Document technical solutions and maintain knowledge base
- Participate in IT project implementations as needed
Qualifications to Be a Junior Desktop Support Technician
Here's what a solid candidate typically brings to the table:
High school diploma or equivalent requiredAssociate's degree in IT or related field preferred0-2 years of technical support experienceCompTIA A+ certification or equivalentBasic understanding of Windows operating systemsJunior Desktop Support Technician Prerequisites
Before you even think of hiring, make sure your candidates have:
Strong troubleshooting and problem-solving abilitiesExcellent verbal and written communication skillsBasic networking knowledgeAbility to work independently and as part of a teamValid driver's license and reliable transportationJunior Desktop Support Technician Hard Skills
The “must-haves” on every recruiter's checklist:
Operating Systems: Windows 10/11, Basic macOSHardware: Desktop/laptop repair, peripheral devicesNetworking: Basic TCP/IP, Wi-Fi troubleshootingSoftware: Microsoft Office Suite, email clientsSecurity: Antivirus, basic security protocolsRemote Support: Remote desktop tools, VPNActive Directory: Basic user managementTicketing Systems: ServiceNow, JIRA Service DeskJunior Desktop Support Technician Soft Skills
Tech skills get them in the door—soft skills help them stick around.
Customer service orientationClear communication abilitiesProblem-solving aptitudeTime managementAttention to detailTeam collaborationPatience and empathyLearning agilityJunior Desktop Support Technician Salary by Experience Level
Entry Level (0-2 Years)
$45k – $65k
Common Titles
Junior Junior Desktop Support Technician, Associate Junior Desktop Support Technician
Mid Level (2-5 Years)
$60k – $85k
Common Titles
Junior Desktop Support Technician, Junior Desktop Support Technician II
Senior Level (5+ Years)
$75k – $110k
Common Titles
Senior Junior Desktop Support Technician, Lead Junior Desktop Support Technician
Frequently Asked QuestionsAbout Junior Desktop Support Technician Hiring
Junior Desktop Support typically involves more hands-on, physical interaction with hardware and requires basic networking knowledge, while Help Desk roles focus more on remote support and ticket management. Desktop Support also tends to handle more complex technical issues.
Present candidates with real-world scenarios and ask them to walk through their problem-solving process step by step. Focus on their methodology rather than specific technical knowledge.
For junior positions, prioritize candidates who demonstrate strong problem-solving abilities and customer service skills over certifications. Basic technical knowledge can be taught, but soft skills are harder to develop.
Watch for candidates who can't explain basic troubleshooting processes, show poor communication skills, or lack enthusiasm for learning new technologies. Also be wary of those who can't provide examples of how they've handled difficult user interactions.
Generally, maintain a ratio of one support technician per 100-150 end users for optimal service levels. However, this can vary based on your organization's technology complexity and support needs.
Tools and Programs Junior Desktop Support Technician Use
Here's what their digital toolbox might look like:
Remote Support
TeamViewer•Remote Desktop
Ticketing Systems
ServiceNow•Zendesk
Productivity
Microsoft Office•Google Workspace
Security
McAfee•Norton
Backup Solutions
Veeam•Windows Backup
Asset Management
SCCM•Lansweeper
Network Tools
Ping•Traceroute
Documentation
SharePoint•Confluence
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